We expressly disclaim any responsibility or liability for any direct, indirect, incidental, special, or consequential damages, including but not limited to data loss, business interruption, or loss of profits, resulting from the use or inability to use our services. By using our services, you agree that any such use is at your own risk, and you acknowledge that our services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This disclaimer applies to all aspects of our services, including, but not limited to, hardware, software, networks, and customer support.
We reserves the right to modify or update these Terms at any time. You are responsible for regularly reviewing the Terms. Continued use of the Service after any changes constitute your acceptance of the revised Terms.
We offer unlimited admin time at one low monthly price, and we ask our customers to be considerate of others. If we feel any one is abusing this, at our sole discretion, we reserve the right to limit the amount of concurrent open tickets. We reserve the right at our sole discretion to terminate any account whose amount of admin time consumption negatively effects other users.
We do not make any backups of your data. Backup software is enabled upon request only and backups are stored at the location provided by the you(customer). We do not store or save any of the data that is backed up. Upon request, the backup software will be enabled to run automatically by itself on the server. We do not manually make the backups. Please note, the backup utility is known to stop without notice at times, therefore it is absolutely necessary and extremely important that you check the backup files on a frequent and regular basis to make sure that the backups are up to date and have not stopped being created.
We will make reasonable efforts to ensure the availability and reliability of our services; however, we do not guarantee uninterrupted access. You acknowledge that the service may be temporarily unavailable for scheduled maintenance, updates, or due to factors beyond our control.
Prices are subject to change without notice. However your price will remain the same as when you signed up, during your contract period.
We will not provide technical support or troubleshooting for any custom software applications. If you have custom-coded software installed on your server, it will be your responsibility to install, maintain, and troubleshoot it, unless a custom service contract has been arranged with us. We will not be responsible for any software you attempt to install in your server. If you need something installed, please open a ticket in our helpdesk and ask techs for help. When we say “server management” this means we will manage issues in your server, and related to your server, and not individual accounts or domains, as this would be next to impossible to do. If support request is beyond the scope of “normal” server management it will not be covered. Beyond “normal” means any support requested from techs that would not normally be done on your machine, or that could cause issues. IMPORTANT: We will not be responsible for any changes you or someone else makes in your server – It is highly recommended that if you need to make any changes in your server, that you open a support ticket and ask our support team for help. Because of the intricacies of abuse complaints, our support staff normally does not handle these kind of issues. If you do require the handling of abuse issues, you would need to provide detailed instructions.
We have zero tolerance for abusive language and/or abusive behavior towards our company and/or service we provide and/or our employees. Any customer deemed at our sole discretion to be abusive to our company and/or service we provide and/or our employees will result in immediate irrevocable account termination without any refund. Threats to sue, slander, libel, etc., are all considered forms of abuse and will result in immediate irrevocable account termination without any refund, and we further reserve our right to execute all rights and remedies that we may have at law and in equity.
If you do not accept or understand any part or parts of our ‘Terms of Service and Policies’, please contact us immediately prior to signing up with our service.
By subscribing to and/or utilizing our services, you agree to accept, comply, and understand all of our ‘Terms of Service and Policies’ in full.